FAQ

Who are we?

We are civilians with the vision to provide top notch quality bracelets at unbeatable value and also to crush the naysayers that once said we couldn't make it.

What sets us apart from our competitors is that instead of following the trend, we take a step further to go ahead of time, which makes us the Trend Setter. We also have great looking packaging that suits our brand's premium line of collection.

 

What's the quality of the bracelets like?

Top notch. High quality. Long lasting. 

All our bracelets had undergone testings to make sure it won't snap or break. We treat quality assurance very seriously as we do not want to cause any inconvenience to our customers in the event where the bracelet fails.

Our bracelets come with a 3 Months Warranty to provide a peace of mind when you place an order with us.

 

How long does it take for an order to be sent?

Normally, your orders will be sent within 24 hours of purchase. You'll receive an shipment confirmation once we have sent it. However, during peak orders, it may take up to 48 hours to be sent. In that case, we will contact you through email to notify you about the delay. Please be rest assured as we also want to have it sent out ASAP!

 

Shipping Policy 

Upon confirmation of payment, your item will be processed for shipment within 2 business days. A delivery confirmation will be sent to the email you registered with. Vershale shall not be held responsible for any lost goods when standard shipping is used or an incorrect shipping address is provided. Should your goods arrive damaged, or did not show up upon the estimated delivery time, please contact us at: shipment@vershale.com 

 

Shipping Rates 

Within Singapore & Malaysia : Free Normal Mail 

Within Asia : $3.00 Per Item 

Rest Of The World : $5.00 Per Item 

+ $2.50 For Registered Mail

* Currency Based On Singapore Dollar (SGD). For more info, visit Singpost
** Custom or Import Duties Are To Be Born By The Recipient Of The Parcel In The Respective Countries. Vershale Shall Not Be Responsible For The Duties Incurred.

 

Delivery Times

Singapore : 1 - 3 days Asia : 4 - 8 days
Australia : 4 - 6 days Japan : 3 - 5 days
United Kingdom : 4 - 6 days United States : 6 - 8 days
Thailand : 4 - 6 days Italy : 7 - 9 days
Dubai : 5 - 8 days America : 6 - 12 days
Europe : 6 - 12 days Middle East : 6 - 12 days

 

Shipment Delayed? Contact Us.
*Delivery Times Stated Are In Working Days.

 

Warranty Policy

Warranty Term : 3 Months from date of purchase.
Warranty applicable for Streifen, Koiru and Cuero series.

Covers manufacturer's defects such loose or broken strings. Please be noted that the wear and tear nature such as fading colour or scratches are not covered in the warranty term as these are beyond our controls - unless you're buying real gold. All the bracelets are water resistant, but it is recommended to avoid getting it wet as unknown chemical may induce corrosion.

To submit a claim request, contact us or write to us at darren@vershale.com

 

Return Policy

Replacement shall only be made for orders of the wrong size which will be exchanged for another of the same on-selling product within 7 days of receipt that are in new condition, unworn, unaltered and free of damages by the customer. The buyer agrees to cover the cost of shipping it back to us. Under no circumstances shall refunds be issued. 

  

For any inquiries, or if you wanted to say hi to us, feel free to contact us using the Get In Touch page, or hook us up at darren@vershale.com ! :)